Professional service automation systems can greatly enhance the ability of your workforce to maximize productivity while also simplifying the workflow. In particular, there are several services that these software solutions can provide that will make a noticeable impact on your enterprise.
Provide Workers With A Mobile Platform
If you or your workers need to regularly spend time in the field meeting with clients or providing services to customers, it can be rather cumbersome to document all of the work that has been done. For example, the worker will need to record the work that they have done at the site and then input this information into the computer when they return. Most PSA solutions will have a mobile component that can allow your workers to access this system from anywhere. This can save them valuable time when inputting billing information. This may also help ensure accuracy as the worker will be less likely to forget to input something important.
Easily Provide Scheduling For Field Workers
When your workers are in the field, it can often be the case that you will need to send them on another call while they are out. To this end, a PSA system can make it possible to issue real-time scheduling to field workers so that they will know where they need to go next once they finish with the current client. These systems can be extremely useful when workers may be in areas where the signal for cell phones is unreliable. Providing workers with a tablet can be an effective way of allowing the worker to easily access these services while also having the ability to create an alert when a net task is added.
Ensure The Security Of Sensitive Information
It is a reality that your workers may need to handle some sensitive information while they are in the field. This can be insurance claims or other payment information and even sensitive personal information about the client. If your workers are needing to record this information by writing it down, they can represent a major security risk as anyone that finds the notepad that this information was written in will be able to use it. In contrast, a PSA software solution will utilize end-to-end encryption to ensure that the information that is being sent to and from the service is kept safe. This security benefit alone may justify the costs of upgrading to one of these systems as it can substantially reduce a business's liability to an information breach.